The 2-Minute Rule for Telus technical support

The 2-Minute Rule for Telus technical support

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and about the billing aspect, that’s far more horrendous! Ordered a fresh phone as my deal was up for renewal on the internet was alleged to get $100 credit history under no circumstances confirmed up sent the phone via mail just how they explained to me to copyright Write-up and acquired it. I obtained a textual content concept indicating they acquired it and my credit score are going to be on my bill, but but my Invoice arrived they usually nevertheless cost me for it. When I identified as. That they had the audacity to convey the cell phone wasn’t the cell phone they have been anticipating?! What other telephone could it happen to be? It was their cellular phone they sent me two decades in the past?! While using the convey it back program?! They explained to me they might take a look at it and email me again never obtained an electronic mail. They named me again and we’re endeavoring to say it was a technical trouble with my telephone precisely the same agent that is supposed to have looked after me?

Also, our phone line to the house came down in a windstorm the opposite night time, as did our neighbors. We do not utilize a landline any longer, although the cable is in the road and nonetheless connected on the home finish. I suggested that They simply remove it wholly. They said as I didn't have an Lively landline, they would not ship a technician out to scrub up the wire in the midst of the highway.

Nevertheless, the ideal just occurred. Following speaking with Telus business, I was not satisfied with the system provided and asked to generally be tranferred into the LOYALTY dept. She altered the cost of the info approach but greater the cost of the mobile phone to get a Internet of -$one. WHAT A JOKE!!!

Simply style the details of the inquiry within a information and it will be sent to the human agent. Messaging here is asynchronous (non-Stay), so you can near the app or go regarding your working day whilst the agent is effective in the direction of locating you a resolution.

I had to Speak to CS now with Chat plus the Division I want to talk to is just offered by cellphone. The CS on Chat arranged a simply call again at an arranged time slot. When that department called me afterwards I bought every little thing sorted out.

I am requesting a clear breakdown of my agreement, which include all relevant discount rates, and a good resolution to the problems I’ve professional. Also, I check with that someone assessment the decision recordings to grasp the inadequate procedure I gained from different agents.

Payment impacting changes would require a cellphone get in touch with but right before carrying out that, Have you ever experimented with the payment arrangement selections on the net?

following the agent evaluation my account Telus technical support he stated I can not give you a deal or credits such as you have now along with your exiting account, so i just gave up and hangup the phone.

If our reply settled your concern, make sure you click Accept as Remedy to aid Other individuals in the Group.

If our reply resolved your situation, remember to click on Accept as Option to assist Some others in the Local community.

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I want a connect with from a person who has some choice generating electric power on how I'm able to shut my accounts and be carried out with Telus.  

I've made multiple mobile phone phone calls, I've clicked on "Alternatively, you'll be able to contact our TELUS Management Crew here".  concluded the shape, without any reaction, and concluded another form on MyTelus and in addition go no response.

The TELUS team acknowledges that our perform spans a lot of Territories and Treaty spots and we have been grateful for the normal Know-how Keepers and Elders who're with us now, whoever has long gone ahead of us and the youth that encourage us.

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